Effective Date: September 2026
30-Day Return Window
Eligible standard products may be returned within 30 days of confirmed delivery with prior authorization. Products must be unused, unmodified, in resalable condition, and include the original packaging, accessories, documentation, and proof of purchase.
Non-Quality Returns
For an approved return that is not caused by a verified manufacturing defect, damage in transit, or an incorrect item sent by BIMOSONIC, the buyer is responsible for both the original outbound shipping cost and the return shipping cost. A 10% restocking fee is deducted from the approved refund.
Defects, Transit Damage, and Incorrect Items
For a verified manufacturing defect, damage in transit, or an incorrect item sent by BIMOSONIC, BIMOSONIC covers reasonable return shipping costs and the 10% restocking fee does not apply. Report visible transit damage or an incorrect item within 48 hours of delivery with the order number, photos, and video where appropriate.
Non-Returnable Items
- Custom, OEM, or ODM products after production begins
- Used, altered, damaged, incomplete, or late returns
- Opened or used consumables and cleaning solutions
Return Process
- Email info@bimosonic.com with the order number and reason.
- Wait for written authorization and return instructions.
- Pack securely and use a trackable shipping method.
- Send the tracking number to our team.
Refunds and Warranty
Approved refunds are issued to the original payment method after inspection. Eligible faults outside the return window may be covered by the BIMOSONIC 12-month manufacturer's warranty.