Return & Refund Policy

Effective Date: August 2026

At BimoSonic, we stand behind the quality of every ultrasonic cleaning system we manufacture. If you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your options and the steps required to initiate a return.

1. Return Eligibility

We accept returns within 30 days of the confirmed delivery date, subject to the following conditions:

The item must be in its original, unused condition with all original packaging, accessories, and documentation included
The item must not have been installed, modified, or operated beyond initial inspection
Proof of purchase (order confirmation or invoice) must be provided
A return request must be submitted to our support team before returning any item

Returns that do not meet these conditions may be refused or subject to a restocking fee at BimoSonic's discretion.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Custom-built, OEM, or ODM ultrasonic cleaning systems manufactured to buyer specifications
Products that have been used, damaged, or altered by the buyer
Items returned after the 30-day return window
Consumables, cleaning solutions, or accessories that have been opened or used
Products purchased through unauthorized third-party resellers

3. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with the following information:

Your order number
A clear description of the issue
Photographs or video evidence of the damage or defect

Upon verification, we will arrange a replacement, repair, or full refund at no additional cost to you. Damage caused by improper handling, installation, or use of incompatible cleaning solutions is not covered under this policy.

4. How to Initiate a Return

To begin the return process, please follow these steps:

Contact our support team at info@bimosonic.com with your order number and reason for return
Our team will review your request and respond within 2 business days with return authorization and instructions
Securely package the item in its original packaging and ship it to the address provided by our team
Share the return tracking number with us once the item has been dispatched

Please do not return items without prior authorization. Unauthorized returns may not be processed and could result in delays or refusal.

5. Return Shipping Costs

Return shipping costs are the responsibility of the buyer, except in cases where the return is due to a defect, damage in transit, or an error on our part. In such cases, BimoSonic will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

We recommend using a trackable shipping method for all returns. BimoSonic is not responsible for items lost or damaged during return transit.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome within 3 business days. If the return is approved:

Refunds will be issued to the original payment method used at checkout
Processing time is typically 7–14 business days, depending on your payment provider
Original shipping charges are non-refundable, unless the return is due to our error or a product defect

If your return is not approved, we will contact you with an explanation and, where applicable, return the item to you at your expense.

7. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product. Our team is happy to assist you in selecting the right ultrasonic cleaning system for your application.

8. Warranty Claims

If your product develops a fault after the 30-day return window, it may be covered under our manufacturer's warranty. Please refer to the warranty terms provided with your product or contact us at info@bimosonic.com to discuss your options.