Shipping Rates & Policy

Effective Date: August 2026

BimoSonic ships professional ultrasonic cleaning systems to customers worldwide. We are committed to ensuring your order is processed promptly and delivered safely. Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. For custom-built, OEM, or ODM orders, lead times vary based on specifications and production schedule — our sales team will provide an estimated timeline upon order confirmation.

You will receive an order confirmation email immediately after purchase, and a shipping notification with tracking details once your order has been dispatched.

2. Shipping Destinations

We ship to most countries and regions worldwide, including but not limited to:

Asia Pacific (China, Japan, South Korea, Southeast Asia, Australia, New Zealand)
Europe (EU member states, United Kingdom, Switzerland, Norway)
North America (United States, Canada, Mexico)
Middle East & Africa
South America

If your destination is not listed or you are unsure whether we ship to your location, please contact us before placing an order.

3. Shipping Methods & Estimated Delivery Times

Shipping options and estimated delivery times are displayed at checkout based on your delivery address and order weight. As a general guide:

Standard International Shipping: 7–15 business days
Expedited International Shipping: 3–7 business days (available for select destinations)
Freight / LCL Shipping: Available for large or bulk orders — contact us for a quote

Delivery timeframes are estimates only and may be affected by customs clearance, carrier delays, peak seasons, or events beyond our control. BimoSonic is not liable for delays caused by third-party carriers or customs authorities.

4. Shipping Rates

Shipping costs are calculated at checkout based on the destination country, package dimensions, and total order weight. For large or heavy industrial units, freight shipping may be required — please contact our team for a tailored freight quote.

Occasionally, BimoSonic may offer free shipping promotions on qualifying orders. Any applicable promotions will be displayed at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking portal. You can use this to monitor your shipment in real time.

If you have not received tracking information within 3 business days of your order confirmation, please contact us at info@bimosonic.com.

6. Customs, Duties & Import Taxes

BimoSonic ships from our manufacturing facility, and all international orders may be subject to customs inspection, import duties, and local taxes upon arrival in the destination country. These charges are the sole responsibility of the buyer and are not included in the product price or shipping fee.

We recommend consulting your local customs authority or a licensed customs broker to understand applicable duties and taxes before placing your order. BimoSonic is not responsible for delays or additional costs arising from customs clearance.

All shipments are accompanied by accurate commercial invoices and export documentation in compliance with international trade regulations.

7. Packaging & Handling

All BimoSonic ultrasonic cleaning systems are carefully packaged to withstand international transit. Industrial and heavy-duty units are secured with reinforced packaging, foam inserts, and protective materials to minimize the risk of damage during shipping.

If your order arrives with visible damage to the outer packaging, please document the condition with photographs before opening and contact us within 48 hours of delivery.

8. Lost or Undelivered Shipments

If your tracking information shows your order as delivered but you have not received it, please:

Check with neighbors or building management for any parcels left on your behalf
Contact the carrier directly using your tracking number
Reach out to our support team at info@bimosonic.com if the issue remains unresolved

BimoSonic will work with the carrier to investigate and resolve lost shipment claims. Please allow up to 10 business days for the investigation to be completed.

9. Wholesale & B2B Shipping

For wholesale, bulk, or B2B orders, customized shipping arrangements including freight forwarding, DDP (Delivered Duty Paid), and FOB (Free on Board) terms are available upon request. Please contact our sales team to discuss your logistics requirements.