Welcome to the BimoSonic Help Center. Find answers to the most common questions about our ultrasonic cleaning systems, orders, shipping, and support below. Can't find what you're looking for? Contact us and our team will be happy to assist.
🛒 Orders & Payment
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfer (T/T). For wholesale or OEM/ODM orders, please contact us directly to arrange payment terms.
Can I place a bulk or wholesale order?
Yes. BimoSonic offers wholesale pricing and B2B terms for qualified buyers. Please contact our sales team with your requirements, and we will provide a custom quote.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at info@bimosonic.com. Once an order has been dispatched, cancellations are no longer possible.
Will I receive an order confirmation?
Yes. A confirmation email with your order details and tracking information will be sent to the email address provided at checkout.
🚚 Shipping & Delivery
Which countries do you ship to?
We ship worldwide. Shipping availability and rates vary by destination. Estimated delivery times and costs are displayed at checkout.
How long does delivery take?
Standard international shipping typically takes 7–15 business days depending on your location. Expedited options may be available upon request.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your shipment via the carrier's website.
Are customs duties and import taxes included?
Prices displayed on our website do not include customs duties or import taxes. These charges are the responsibility of the buyer and vary by country. We recommend checking with your local customs authority before ordering.
🔧 Products & Technical Support
What types of ultrasonic cleaners do you offer?
BimoSonic offers a full range of professional ultrasonic cleaning systems, including:
- Single-frequency ultrasonic cleaners
- Multi-frequency ultrasonic cleaners
- Custom multi-frequency industrial systems
- High-capacity production-grade units for industrial, jewelry, medical, and lab applications
Can I request a custom or OEM/ODM unit?
Absolutely. We specialize in OEM/ODM manufacturing and can develop custom ultrasonic cleaning solutions tailored to your specifications. Please contact us with your requirements.
What frequency should I choose for my application?
The optimal frequency depends on your cleaning application:
- 25–40 kHz: Heavy-duty industrial cleaning, metal parts, and large components
- 68–80 kHz: Precision cleaning for electronics, optics, and delicate parts
- 120+ kHz: Ultra-fine cleaning for semiconductors and medical instruments
Not sure which to choose? Contact our technical team for a recommendation.
Do your machines come with a warranty?
Yes. All BimoSonic ultrasonic cleaners come with a standard manufacturer's warranty. Warranty terms vary by product — please refer to the individual product page or contact us for details.
What cleaning solutions are compatible with your machines?
We recommend using water-based, non-flammable cleaning solutions. Avoid solvents or flammable liquids unless the unit is specifically rated for such use. Contact us for solution recommendations based on your application.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition. Custom or OEM orders are non-refundable. Please review our full Refund Policy for details.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund as appropriate.
🔒 Privacy & Security
How is my personal data protected?
We take data security seriously. All transactions are encrypted via SSL/TLS, and your personal information is never sold to third parties. For full details, please read our Privacy & Security Policy.
📞 Still Need Help?
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT+8). Reach us via:
- Email: info@bimosonic.com
- Contact Form: Click here