Shipping policy

Shipping Policy

Effective Date: August 4, 2026

At BIMO, we manufacture and ship professional ultrasonic cleaning systems to customers worldwide. Please review our shipping policy before placing your order.

1. Order Processing Time

Standard orders are processed within 3–5 business days after payment confirmation.
Custom, OEM, or multi-frequency systems may require 15–30 business days depending on specifications and order volume.
You will receive an order confirmation email and a separate shipping notification with tracking details once your order is dispatched.

2. Shipping Methods & Carriers

We ship globally via trusted international carriers, including:

DHL Express — door-to-door, 3–7 business days (most countries)
FedEx International — reliable express delivery with full tracking
Sea Freight (FCL/LCL) — available for large or bulk orders; transit time varies by destination
Air Freight — available for time-sensitive large shipments

The most suitable shipping method will be recommended at checkout or confirmed via email for custom/wholesale orders.

3. Shipping Destinations

We ship to most countries worldwide. If your country is not listed at checkout, please contact us at info@bimosonic.com and we will arrange a custom shipping quote.

Certain destinations may be subject to shipping restrictions due to carrier limitations or local import regulations.

4. Shipping Costs

Shipping costs are calculated based on order weight, dimensions, and destination.
Rates are displayed at checkout for standard orders.
For bulk, wholesale, or freight orders, a custom shipping quote will be provided via proforma invoice.
Free shipping may be available for qualifying orders — check current promotions on our website.

5. Customs, Duties & Import Taxes

All international shipments may be subject to customs duties, import taxes, and clearance fees imposed by the destination country.
These charges are the sole responsibility of the buyer and are not included in our product or shipping prices.
BIMO will provide accurate commercial invoices, packing lists, and HS codes to facilitate smooth customs clearance.
We do not under-declare shipment values on customs documents.

6. Tracking Your Order

A tracking number will be emailed to you once your order ships.
You can track your shipment directly on the carrier's website (DHL, FedEx, etc.).
For freight shipments, a Bill of Lading (B/L) or Air Waybill (AWB) will be provided.

7. Delivery Delays

BIMO is not responsible for delays caused by:

Customs clearance procedures
Carrier disruptions, strikes, or weather events
Incorrect or incomplete shipping addresses provided by the buyer
Force majeure events

If your shipment is significantly delayed, please contact us at info@bimosonic.com and we will assist in investigating with the carrier.

8. Damaged or Lost Shipments

If your order arrives visibly damaged, document the damage immediately with photos and contact us within 48 hours of delivery.
For lost shipments, please allow the carrier's investigation period (typically 7–14 business days) before a replacement or refund is issued.
BIMO ships all orders with appropriate packaging to minimize transit damage. Insurance is available on request for high-value shipments.

9. Returns & Refusals

If a shipment is refused or returned to us due to incorrect address, failed customs clearance, or buyer refusal:

Return shipping costs and any applicable duties will be deducted from any refund issued.
Please refer to our Refund & Return Policy for full details.